FAQs...
What size dogs do you groom?
We groom all sizes of small to large dogs. Please contact us to discuss your needs, if you are unsure.
How long does Grooming take?
Please allow at least two to three hours for a full groom. We can give you an approximate time that your dog will be ready for you but how long it takes depends on several things, such as the condition and type of hair, drying time and how your dog is being styled. We will call you when your pampered pooch is ready for you to collect. During your pets grooming experience the length of time it can take may vary, perhaps taking a little longer than you expected. This may be due to a number of factors such as your dog’s tolerance levels. I will work with your pet and monitor his behaviour at all times, and should he show signs of low tolerance or stress, I am happy to change the routine by offering breaks where upon he is welcome to roam around the salon and secure garden area and we can take a little time out to play together before resuming with his grooming. If I feel that your pet will take a little longer than anticipated I will make a courtesy phone call to inform you.
How will you dry my pet?
We use a dryer which has multi speed & heat settings to accommodate pets who may be nervous of dryers.
Please note: all dogs are dried by hand using a dryer that has several heat and speed settings to adjust to whatever your pet tolerates. No cage dryers are used and your pet has 100% of my attention during its grooming session.
Will I receive a discount if I have two or more dogs?
Sorry! We don’t usually give discounts, as the same amount of work is required to groom ever animal we see.
My dog is pretty aggressive when it comes to being groomed. In fact, it ends up a battle of wills where my dog always wins. Could my dog be groomed by someone else?
Yes. Your dog is a very clever animal, and knows your personality well. However, when you hand him/her over to a trained groomer, proficient in the correct handling techniques required, your pet will feel safe, secure and reassured enough to allow thorough grooming to take place. It’s not only the tools used for grooming that are important – the way a dog is handled is essential.
Is there anything I should bring along?
You could bring a treat with your dog – preferably something they love and won’t refuse. This will act as an excellent reward for good behavior and helps us to gain a dog’s trust and interest.
Can I stay with my dog?
YES, yes, yes! We have an open door policy and also provide advise to help owners become more confident with the daily grooming tasks.
How can I make an appointment?
You can book an appointment by telephoning us on either 0121 5521711 or 07758 951985 (should your call be diverted to our answer phone, please do leave a message and your number – we always will get back to you). For any out of hours enquiries, please email groomcouk@gmail.com.
What if I can’t make an appointment?
While we understand that sometimes you may not be able to make an appointment it is requested that at least 48hrs notice is given so we can re-book the time slot. Short notice cancellation and non attendance of booked appointments will be subject to a full cancellation charge which must be paid before you are offered another appointment. Please note that there is no facility to cancel a booking online. If a cancellation is made once your deposit has been paid unfortunatley this will not be returned to you.
Do you charge a ‘no show’ fee?
As we lose money when an appointment is not kept, plus others are deprived of our time and had to book a session for another occasion, we regrettably charge the cost of the full groom for no shows. This money must be paid before another appointment can be made.